tag:blogger.com,1999:blog-7747750017159820892024-02-21T06:37:53.503-05:00Dan Feerst and EAP Training Program Resources for Employee Assistance ProgramsDan Feerst published America's first EAP blog* in 2008.* This blog offer EAP training program and resources to boost EAP utilization, reduce behavioral risk, and improve the effectiveness of employee assistance programs (EAPs) America's oldest and #1 EAP Blog by world's most widely read published EAP content author, Daniel A. Feerst, MSW, LISW-CP. (*EAPA, Journal of Employee Assistance)Daniel A. Feerst - Employee Newsletter Lessons: #1 Warning How to Create a Newsletter Painlesslyhttp://www.blogger.com/profile/14234658308458423326noreply@blogger.comBlogger260125tag:blogger.com,1999:blog-774775001715982089.post-5584954646689317152021-12-03T14:27:00.003-05:002021-12-03T14:27:54.705-05:00EAP Supervisor Referral Tips from the Field: Educating Supervisors to Make Use of the EAP<p><span style="font-family: arial;">Perhaps you have noticed. Managed care EAPs are nearly devoid of supervisor referrals, supervisor training, integration in progressive disciplinary processes, and absent supervisor consults on managing troubled employees.<br /><br />So where are you getting tips to help supervisors refer. Here are a few I have assembled that you may wish to incorporate in supervisor training.<br /><br /></span></p><p><span style="font-family: arial;">1. If your employee complains that a personal problem is affecting his or her life, and you suggest taking advantage of the EAP, this does not count as a supervisor referral if subsequent job performance problems emerge resulting from the same personal problem growing worse. Making a supervisor means meeting with your employee formally and saying you are making a supervisor referral based on unsatisfactory job performance. <br /></span><span style="font-family: arial;"><br />2. If you only verbally provide a list of your employee's performance issues, the EAP must repeat second-hand what you have said in the assessment with your employee. An argumentative employee will easily gain control of such an interview and make an assessment virtually impossible. A tangible list of issues is essential to keep the discussion on track. <br /></span><span style="font-family: arial;"><br />3. Only limited information is needed by supervisors to manage employees. The details of a personal problem are usually irrelevant to supervision unless disclosed to the supervisor for good reason with the employee's permission, often part of a need to be reasonable accommodated for some health condition.</span></p><p><span style="font-family: arial;">4. Employee assistance programs are a benefit to employees, but they are also management tools to help preserve human resources. The failure of supervisors to view EAPs as management tools rather than just counseling programs contributes to their underutilization when performance problems are still small and manageable. When supervisors understand that the EAP is a resource for them as well as employees, they use it earlier to resolve performance problems that could lead to larger problems. <br /></span><span style="font-family: arial;"><br />5. EAPs are voluntary for employee use. But supervisors may be mandated to make a supervisor referral based upon violations of organizational policies by the employee. Alcohol and drug use is the most common example. Mandatory referrals (if they are part of an EAP policy) dictate the circumstances under which a supervisor must make a supervisor referral. These referrals are a form of intervention that give an employee a “firm choice” to accept the referral without delay or the consequences of the rule or behavioral infraction. This type of referral is actually attempt to accommodate the employee's possible personal problem, but the employee has to make the decision what to do. <br /></span><span style="font-family: arial;"><br />6. Mandatory referrals are often controversial, but don't have to be. They work effectively when incorporated into EAP policy as a procedural step following a serious work rule infraction. Employees who come to the EAP reporting, "I had to come, I had no choice. It was mandatory.", don't understand they have made a choice to accept help in lieu of termination or other disciplinary action held in abeyance to accommodate them. <br /></span><span style="font-family: arial;"><br />7. If your employee complains that a personal problem is affecting his or her life, and you suggest taking advantage of the EAP, this does not count as a supervisor referral if subsequent job performance problems emerge resulting from the same personal problem growing worse. Making a supervisor means meeting with your employee formally and saying you are making a supervisor referral based on unsatisfactory job performance. <br /></span><br /><span style="font-family: arial;">8. Supervisor should never seek or attempt to get the EAP's "okay" for disciplinary actions or advice on the psychological impact of a disciplinary action, thinking the EAP knows the mental state of your employee better than you do. Similarly, the EAP can't help select the disciplinary action that will work best for the employee. These types of EAP involvement will destroy program credibility.</span></p><p><span style="font-family: arial;">9. An employee who is terminated may not have much incentive to visit the EAP, but mentioning the availability of the EAP is still a good idea because the employee has a source of support at a stressful time. If employees can use the EAP after termination, it is better than having no support at all. <br /></span><span style="font-family: arial;"><br />10. If you know your employee well, it is still not possible to predict whether or not he or she will accept a supervisor referral to the EAP. Don't try to guess. Refer your employee to the EAP without making judgments about willingness to go. <br /></span><span style="font-family: arial;"><br />11. An employee confronted by performance documentation that he or she has never heard of or seen will feel angry. The natural response by the employee is to feel empowered minimizing or dismissing other documented performance problems. This makes the EAP assessment more difficult and cumbersome. Give all the information to your employee so there are no surprises in the EAP interview. <br /></span><span style="font-family: arial;"><br />12. Supervisor referrals based on job performance problems—conduct, attitude, availability, attendance, etc.—will result in more employees with untreated behavioral-medical problems being seen by the EAP. And when personal problems are the focus, fewer employees are seen at the EAP. Thinking of the EAP as way to help an employee improve performance will generate more referrals of employees with personal problems the symptoms of which you are unable to identify. <br /></span><span style="font-family: arial;"><br /></span><span style="font-family: arial;">13. Discussing the employee's personal problems jeopardizes your ability to manage performance because it leads to postponement of disciplinary actions and increases the likelihood of manipulation by the employee. Your employee has superior ability to discuss his or her personal problems, and may willingly participate in a discussion to gain control in a disciplinary meeting or constructive confrontation concerning performance matters. <br /></span><span style="font-family: arial;"><br />15. Follow-up to discuss performance issues indirectly helps your employee remain focused on self-care and resolving personal problems so that acceptable performance levels are maintained. Follow-up reduces complacency, a major cause of relapse for many types of personal problems. Follow-up has the powerful effect of helping employees stay involved in counseling, treatment, or care plans that could easily be ignored because of complacency<br /></span><span style="font-family: arial;"><br />16. The return of performance problems on the job may be unknown to the EAP. You help the EAP when you report performance problems, and your report can be useful in further evaluating and confronting the employee. Letting the EAP know what's going on in the workplace will help everybody win. </span></p>Daniel A. Feerst - Employee Newsletter Lessons: #1 Warning How to Create a Newsletter Painlesslyhttp://www.blogger.com/profile/14234658308458423326noreply@blogger.comtag:blogger.com,1999:blog-774775001715982089.post-91696319319454242732021-11-19T14:30:00.003-05:002021-11-19T14:31:13.859-05:00EAP Role in Helping Employees Manage the Stress of Holiday Expectations<p><span style="font-family: arial;">Expectations are often cited by employees as a key source of
stress during the holidays, but pressure to participate in activities and
events is less of a problem for many people than the sheer pressure of how one
is <i>supposed to feel</i> during this time
of year. <br /><br />It's not so much the expectations of activities that may affect employees, it's the stress of faking how one feels that is the kicker.<br /><br />If an employee suffers from depression, or if this time of year includes
struggles over</span></p><div class="separator" style="clear: both; text-align: center;"><span style="font-family: arial;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhZmq2P2nFB-r0nVfbVOW6EQdz3lpWbrhhKDYvTQW7dKLRdMHkBhMrADlCMtlvHrk0XYkC5n_iPg7B8myJ8sT9DbApmK6anH1C0ZuUn3hhxUiGTERaJj4vz7oraHnjicvt7Wh8cjSf-iiU/s338/A-yousef-put-question-mark-above-head.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="338" data-original-width="289" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhZmq2P2nFB-r0nVfbVOW6EQdz3lpWbrhhKDYvTQW7dKLRdMHkBhMrADlCMtlvHrk0XYkC5n_iPg7B8myJ8sT9DbApmK6anH1C0ZuUn3hhxUiGTERaJj4vz7oraHnjicvt7Wh8cjSf-iiU/s320/A-yousef-put-question-mark-above-head.jpg" width="274" /></a></span></div><span style="font-family: arial;"><br /> memories past, help workers focus on the here and now, and teach them a bit about avoiding
the “future-focus” of what they imagine is coming down the road. <br /><br />Ask employees if they can identify from
past holiday seasons where their support network lies? These may be individuals or even events that provide comfort and reduce stress. Some family members are more supportive than others in our time of need. You may notice in your personal life that some family are far more empathic in their communication and masters at saying the right thing. Others families may be so self-absorbed that listening is more than they can stand.<br /><br />Have employees during an EAP assessment consider a plan of action. Have this include when they will attempt to connect or share time with these special people. <br /><br />Also have employees Include in their support
plan a way to connect with your company’s employee assistance program again during the holiday season or a
mental health professional. <br /><br />Employees should be prompted with the statement that they may only need a session or two to feel
energized and in more control of their emotional state. <br /><br /><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjhLHome2cqrXx_btcPLpUbeDTlOL2w0dWWDuha2KPTBu9dJ3SVFuvuhHFx570ZMqWckaKMmM1fmKcdG4s68JcTV67pFOtKIFsD4av6Ktc2yobUVc8Ee5OMTvs_nCUbVodGMvLitj-oSTo/s469/B-parenting.JPG" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="469" data-original-width="442" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjhLHome2cqrXx_btcPLpUbeDTlOL2w0dWWDuha2KPTBu9dJ3SVFuvuhHFx570ZMqWckaKMmM1fmKcdG4s68JcTV67pFOtKIFsD4av6Ktc2yobUVc8Ee5OMTvs_nCUbVodGMvLitj-oSTo/s320/B-parenting.JPG" width="302" /></a></div><br />There’s an adage among
members of 12-step groups: “Bring the body, and the mind will follow.” It means
that behaviors can sometimes influence feelings. So, if the opportunity to
participate in a seasonal event appears, and your EAP client doesn't feel motivated to
attend, consider whether participation might surprise him or her with an uplifting
experience and a positive change in mood they might otherwise have missed.<br /><br />This article is founded one from the December issue of Frontline Employee newsletter for EAPs and workplace wellness programs. You can <a href="https://frontlineemployee.com/"><span style="color: #2b00fe;">download free information here</span></a> and use the EAP newsletter to help your program for a few months free so you can see the impact.<br /><br />For more resources of EAPs and human resource managers, visit http://workexcel.com</span><p></p>Daniel A. Feerst - Employee Newsletter Lessons: #1 Warning How to Create a Newsletter Painlesslyhttp://www.blogger.com/profile/14234658308458423326noreply@blogger.comtag:blogger.com,1999:blog-774775001715982089.post-65912754628172368492020-10-08T23:08:00.002-04:002020-10-08T23:10:37.026-04:00Download Free Employee Newsletters Articles and Topics, and Content for ...<iframe allowfullscreen="" frameborder="0" height="270" src="https://www.youtube.com/embed/hLteatVh6w0" width="480"></iframe><div><br /></div><div>GO TO: <a href="http://FrontlineEmployee.com/orderform">http://FrontlineEmployee.com/orderform</a></div>Daniel A. Feerst - Employee Newsletter Lessons: #1 Warning How to Create a Newsletter Painlesslyhttp://www.blogger.com/profile/14234658308458423326noreply@blogger.comtag:blogger.com,1999:blog-774775001715982089.post-34654098473335153342020-08-17T12:37:00.003-04:002020-08-17T12:37:52.118-04:00Download Free Items from HandoutsPlus.com for Helping Employers Deal Anxious Employees and Parents Concerned about Back to School Issues<p align="center" class="MsoNormal" style="text-align: center;"><span style="color: #0070c0;">FOR IMMEDIATE RELEASE<o:p></o:p></span></p>
<p align="center" class="MsoNormal" style="text-align: center;"><span style="color: #0070c0;"><o:p> </o:p></span></p>
<p align="center" class="MsoNormal" style="text-align: center;"><b><span style="color: red; font-size: 14.0pt;">Dan Feerst - Publisher of Workplace Wellness
Materials Releases Free Handouts to Human Resource Managers to Calm Employee
Anxiety and Support Parents Worried about Back to School Issues of COVID-19<o:p></o:p></span></b></p>
<p align="center" class="MsoNormal" style="text-align: center;"><b><span style="color: red;"><o:p> </o:p></span></b></p>
<p align="center" class="MsoNormal" style="text-align: center;"><b><i><span style="color: black; mso-themecolor: text1;">This information is meant to help
employees who are parents better manage<br />
<span style="mso-spacerun: yes;"> </span>their anxiety, worry, and stress
associated with managing their children <br />
going back to school in light of the COVID-19 pandemic.<o:p></o:p></span></i></b></p>
<p align="center" class="MsoNormal" style="text-align: center;"><b><i><span style="color: black; mso-themecolor: text1;"><o:p> </o:p></span></i></b></p>
<p class="MsoNormal"><i><span style="color: black; mso-themecolor: text1;">Mount
Pleasant, South Carolina,</span></i><span style="color: black; mso-themecolor: text1;"> August 12, 2020, The COVID-19 Pandemic has been the cause of a
tremendous amount of anxiety. It can and does, hurt employee performance.
Information leads to knowledge, and knowledge eases anxiety and the fear
factor. Many employers have cut their Employee Assistance Programs (EAP’s) in
favor of 800 hotlines, which are not as effective.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: black; mso-themecolor: text1;"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color: black; mso-themecolor: text1;">Dan Feerst,
author and publisher of HandoutsPlus.com, realized that he is in a position to
offer this free information better than others because he is in the business of
providing a plethora of </span><span class="MsoHyperlink"><a href="https://handoutsplus.com/">Workplace Wellness Materials</a></span><span style="color: black; mso-themecolor: text1;">. These free items were prepared
originally for employee assistance programs nationwide, but he is concerned few
workers would gain access to these materials. They are therefore letting any
human resource manager, workforce management professional, or CEO download them
free without cost or obligation.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: black; mso-themecolor: text1;"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color: black; mso-themecolor: text1;">Included in
the free package is a PowerPoint on managing stress and anxiety associated with
the Coronavirus. Designed for employees are: reproducible and editable handouts
in PDF, MS Publisher, and MS Word, a Web video for employers based on the
PowerPoint, and a<span style="mso-spacerun: yes;"> </span>reproducible/editable
handout to distribute to employees who are parents to help them cope with
stress and anxiety related to their children going back to school. The anxiety
level of parents sending their kids off to school is through the roof, these
resource handouts should help lessen their fears.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: black; mso-themecolor: text1;"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color: black; mso-themecolor: text1;">Dan Feerst
wants employees to know that they have the option of receiving other free human
resource related workplace wellness tip sheets regularly distributed without
cost or obligation.</span> <span style="color: black; mso-themecolor: text1;">An
MP4 video on helping employees face the unique challenges of working remotely
is also available. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: black; mso-themecolor: text1;"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color: black; mso-themecolor: text1;">They offer
professionally authored handouts and tip sheets on </span><span class="MsoHyperlink"><a href="https://handoutsplus.com/">workplace wellness</a></span><span style="color: black; mso-themecolor: text1;"> topics and supervisor skills,
reducing risk, improving employee’s assistance program functioning, and helping
employees be healthy, happy, and productive. The Frontline Employee </span>Human
resources newsletter has been very well received by employers.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i><span style="color: black; mso-themecolor: text1;">About Dan
Feerst, Publisher:<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="color: black; mso-themecolor: text1;"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color: black; mso-themecolor: text1;">Dan Feerst is
the most widely read author on employee assistance program (EAP) content for
supervisors. He has authored over 3,900 EAP and related wellness articles for
FrontLine Supervisor and FrontLine Employee. Monthly readership of FrontLine
Newsletters totals over three million employees. Subscribers include the U.S
Army, the U.S. Congress, Universities, Hospitals, School systems, and
industries.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: black; mso-themecolor: text1;"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color: black; mso-themecolor: text1;">FrontLine
Supervisor has published continuously since 1993. FrontLine Employee has
published continuously since 2001. You can find these publications on their other
Web site </span><span class="MsoHyperlink"><a href="https://workplacenewsletters.com/">WorkplaceNewsletters.com</a></span><span style="color: black; mso-themecolor: text1;">. You can find 220 other workforce
management, HR, and EAP <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: black; mso-themecolor: text1;">resources and
products at </span><span class="MsoHyperlink"><a href="https://www.workexcel.com/">WorkExcel.com</a></span><span style="color: black; mso-themecolor: text1;">.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: black; mso-themecolor: text1;"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color: black; mso-themecolor: text1;">To obtain the
free information package visit </span><span class="MsoHyperlink"><a href="https://handoutsplus.com/">www.handoutsplus.com</a></span><span style="color: black; mso-themecolor: text1;"> and click on “Free Tip Sheet”.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: black; mso-themecolor: text1;"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color: black; mso-themecolor: text1;">Media
Contact:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: black; mso-themecolor: text1;"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color: black; mso-themecolor: text1;">HandoutsPlus.com<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: black; mso-themecolor: text1;">Attn: Media
Relations<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: black; mso-themecolor: text1;">3601 West
Higgins Drive, Suite 200<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: black; mso-themecolor: text1;">Mount
Pleasant, SC 29466<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: black; mso-themecolor: text1;">800-626-4327<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: black; mso-themecolor: text1;">publisher@workexcel.com<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: black; mso-themecolor: text1;"><o:p> </o:p></span></p>
<p align="center" class="MsoNormal" style="text-align: center;"><span style="color: #0070c0;"><o:p> </o:p></span></p>Daniel A. Feerst - Employee Newsletter Lessons: #1 Warning How to Create a Newsletter Painlesslyhttp://www.blogger.com/profile/14234658308458423326noreply@blogger.comtag:blogger.com,1999:blog-774775001715982089.post-63881166826271868302020-06-18T11:44:00.002-04:002020-06-18T11:44:57.655-04:00Welcome to WorkExcel.com’s latest catalog!<br />
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<br />Daniel A. Feerst - Employee Newsletter Lessons: #1 Warning How to Create a Newsletter Painlesslyhttp://www.blogger.com/profile/14234658308458423326noreply@blogger.comtag:blogger.com,1999:blog-774775001715982089.post-9450839500722557412020-03-29T16:12:00.001-04:002020-03-29T16:12:16.937-04:00How to Create Your Own Employee Newsletter In 60 Sec. (Actually Less Bec...How to Create Your Own Employee Newsletter In 60 Sec. (Actually Less Bec...Daniel A. Feerst - Employee Newsletter Lessons: #1 Warning How to Create a Newsletter Painlesslyhttp://www.blogger.com/profile/14234658308458423326noreply@blogger.comtag:blogger.com,1999:blog-774775001715982089.post-56873015389355056322020-03-19T09:21:00.001-04:002020-03-19T09:21:53.131-04:00Wellness Tip Sheet: COVID-19: Fear and Calm During the Pandemic<a href="http://www.icontact-archive.com/archive?c=791060&f=11595&s=21502&m=558891&t=8b1205f95082ffa89fdd739125a93b6d06ed6b9e7609c49be6eeed3653c91212#.XnNx4mxlkxs.blogger">Wellness Tip Sheet: COVID-19: Fear and Calm During the Pandemic</a>Daniel A. Feerst - Employee Newsletter Lessons: #1 Warning How to Create a Newsletter Painlesslyhttp://www.blogger.com/profile/14234658308458423326noreply@blogger.comtag:blogger.com,1999:blog-774775001715982089.post-63076687479286560772019-09-22T17:47:00.001-04:002019-09-22T17:47:00.520-04:00Employee Newsletter Articles and Ideas for Human Resources and Employee ...<div style="text-align: center;"><iframe allowfullscreen="" frameborder="0" height="270" src="https://www.youtube.com/embed/ceiAmdfre-k" width="480"></iframe></div><br /><br />
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<br />Daniel A. Feerst - Employee Newsletter Lessons: #1 Warning How to Create a Newsletter Painlesslyhttp://www.blogger.com/profile/14234658308458423326noreply@blogger.comtag:blogger.com,1999:blog-774775001715982089.post-1548142965777852192019-09-18T15:31:00.001-04:002019-09-18T15:31:53.865-04:00A Solild Lunchbox/Brown Bag on Neurodiversity in the Workplace<div class="separator" style="clear: both; text-align: center;">
<img border="0" data-original-height="613" data-original-width="539" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjTtthMqK9MqI7wnZ4zCNkaHtkyWGXY-CXnjQ1q5KeEd5C65Yxtor56N-awnLYTxvLgyYju25mNfMQnb-HxAzoDoqkq59zzr8iGWMbKJc3UDt5tknSiFxWawuSqISCkSNaBbP2s5o9DpG0/s1600/test%253Deaptools.JPG" /><a href="http://archive.aweber.com/fact_sheets/IcByR/h/_EAPs_and_Neurodiversity_in.htm" target="_blank">http://archive.aweber.com/fact_sheets/IcByR/h/_EAPs_and_Neurodiversity_in.htm</a></div>
<br />Daniel A. Feerst - Employee Newsletter Lessons: #1 Warning How to Create a Newsletter Painlesslyhttp://www.blogger.com/profile/14234658308458423326noreply@blogger.comtag:blogger.com,1999:blog-774775001715982089.post-27995354080379689052019-09-13T09:44:00.002-04:002019-09-13T09:48:39.106-04:00Help Employees Not Go Overboard On Worrying about Stress<span style="font-size: medium;"><b><span style="color: blue;"><i>Email for a tip sheet on this content that you can distribute to employees at <a href="mailto:publisher@workexcel.com">publisher@workexcel.com</a> - or <a href="mailto:publisher@workexcel.com" target="_blank">click here</a>.</i></span><br /><br /><span style="font-size: large;">Enjoy the Stress--It's Not All Bad</span></b></span><br />
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Stress Isn't Always Bad for You -- Here's Why<br />
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Although stress is a normal part of everyday life, we typically think of it as a bad thing. The reality is that some stress challenges us to improve ourselves because it pushes us beyond what we think we can handle. Without stress, then, we don't grow or adapt to new challenges. Here's why we should welcome some stress into our lives, and some tips on telling the difference between healthy and unhealthy stress levels.<br />
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<b><span style="font-size: large;">What Is Stress? </span></b><br />
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Stress is a natural response to change. It's the mental and physical symptoms you experience when you're exposed to new challenges or when you feel under pressure. Stress causes symptoms such as:<br />
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•<span style="white-space: pre;"> </span>Elevated heart rate<br />
•<span style="white-space: pre;"> </span>Muscle tension<br />
•<span style="white-space: pre;"> </span>Faster breathing<br />
•<span style="white-space: pre;"> </span>Trouble sleeping because of racing thoughts and heightened awareness<br />
•<span style="white-space: pre;"> </span>GI problems e.g. nausea and stomach upsets<br />
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When you experience stress, your body releases a wave of hormones through the bloodstream. These hormones, such as adrenaline and cortisol, help you react quickly to a challenging or threatening situation. This is otherwise known as the "fight-or-flight" response.<br />
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The body produces the same hormonal response whether you're running for your life or getting ready for a first date. In other words, stress is never going to be eradicated from modern life, but the good news is that some stress is actually healthy.<br />
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Yes, really. Not all stress deserves a bad reputation. Let's consider why. <br />
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<span style="font-size: large;"><b>Some Stress Is a Good Thing</b></span><br />
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Not all stress is created equal. Luckily, the most common stress we face each day is acute stress, and it's the least worrying form of stress. In fact, acute stress can improve our performance, sharpen our minds, and help us retain new skills.<br />
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<span style="font-size: large;"><b>Acute Stress </b></span><br />
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Acute stress is caused by a recent event or an accumulation of multiple tasks. For example, you might be stressed by:<br />
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•<span style="white-space: pre;"> </span>Exams<br />
•<span style="white-space: pre;"> </span>An upcoming wedding<br />
•<span style="white-space: pre;"> </span>Arguing with a friend<br />
•<span style="white-space: pre;"> </span>Looming deadlines<br />
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This stress only lasts for a short time. Once the triggering event is over, the stress disappears.<br />
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Why is acute stress sometimes a good thing, then? It's simple. Stress pushes us into action. If we didn't stress out over exams, we wouldn't study. If we didn't fret over deadlines, we'd leave tasks unfinished. And, thanks to sharpened reactions, stress lets us overcome challenges and solve problems that we couldn't figure out before.<br />
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Stress can be a motivator. It's pretty uncomfortable, but it forces us to get results. Think of it like exercise. The more you train, the stronger you become. Acute stress has the same effect.<br />
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<span style="font-size: large;"><b>Good v Bad Stress </b></span><br />
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So it's clear that some stress actually benefits us, but what about when stress is harmful? Chronic stress is when the body is constantly in fight-or-flight mode. When this is the case, the pressure wears you down eventually. Chronic stress can be caused by:<br />
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•<span style="white-space: pre;"> </span>Working as a caregiver to a sick relative<br />
•<span style="white-space: pre;"> </span>A toxic workplace environment<br />
•<span style="white-space: pre;"> </span>Unhappy or dysfunctional family<br />
•<span style="white-space: pre;"> </span>Long-term health problems<br />
•<span style="white-space: pre;"> </span>Ongoing poverty or job loss<br />
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Chronic stress is dangerous. It causes long-term mental and physical symptoms, and it may lead to heart disease, obesity, or skin conditions.<br />
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<b><span style="font-size: large;">Tips for Managing Stress</span></b><br />
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Since some stress is a normal part of our lives, we must learn to deal with it. You can:<br />
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•<span style="white-space: pre;"> </span>See a stressful situation as a challenge, not an impossibility<br />
•<span style="white-space: pre;"> </span>Accept when you can't control a situation<br />
•<span style="white-space: pre;"> </span>Avoid harmful responses to stress such as alcoholism<br />
•<span style="white-space: pre;"> </span>Get help when stress becomes a problem<br />
•<span style="white-space: pre;"> </span>Develop your organizational skills to stay on top of tasks before they become too stressful<br />
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Remember, stress can mean you're pushing yourself outside your comfort zone. You don't improve yourself when you're comfortable. Stress, under the right conditions, can inspire and motivate you to achieve your full potential.<br /><br />To get a <a href="https://www.workexcel.com/stress-management-training-powerpoint-ppt-presentation-with-stress-management-tips-for-employees-or-ppt-dvd-web-course-video/" target="_blank">Stress Management Training PowerPoint Show</a> that is editable for live or "movie like" showing, go to WorkExcel.com shopping cart here.<br />
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Daniel A. Feerst - Employee Newsletter Lessons: #1 Warning How to Create a Newsletter Painlesslyhttp://www.blogger.com/profile/14234658308458423326noreply@blogger.comtag:blogger.com,1999:blog-774775001715982089.post-50507492370129994752019-08-10T14:35:00.001-04:002019-08-10T14:35:07.517-04:00Signs and Symptoms Trouble Employees for Reasonable Suspicion Training<iframe allowfullscreen="" frameborder="0" height="344" src="https://www.youtube.com/embed/8XABp3pc-jc" width="459"></iframe>Daniel A. Feerst - Employee Newsletter Lessons: #1 Warning How to Create a Newsletter Painlesslyhttp://www.blogger.com/profile/14234658308458423326noreply@blogger.comtag:blogger.com,1999:blog-774775001715982089.post-34870745604836045152019-01-06T14:32:00.001-05:002019-01-06T14:32:10.515-05:00PowerPoint on Depression and Depression Video for Employee Wellness Prog...<iframe allowfullscreen="" frameborder="0" height="270" src="https://www.youtube.com/embed/Wec4maw3CPs" width="480"></iframe>Daniel A. Feerst - Employee Newsletter Lessons: #1 Warning How to Create a Newsletter Painlesslyhttp://www.blogger.com/profile/14234658308458423326noreply@blogger.comtag:blogger.com,1999:blog-774775001715982089.post-30733864509509379942018-12-14T23:07:00.001-05:002018-12-14T23:07:16.496-05:00Two Things To Emphasize in Sexual Harassment Training<a href="http://www.icontact-archive.com/YAuysBsJ0Zzmn9lCXd4C9_5RYM_eKWlZ?w=4#.XBR95f_0mLk.blogger">Two Things To Emphasize in Sexual Harassment Training</a>Daniel A. Feerst - Employee Newsletter Lessons: #1 Warning How to Create a Newsletter Painlesslyhttp://www.blogger.com/profile/14234658308458423326noreply@blogger.comtag:blogger.com,1999:blog-774775001715982089.post-41187369034407265312018-12-12T11:12:00.002-05:002018-12-12T11:22:36.047-05:00EAPs Helping Customer Service Employees Deal with Angry and Hostile Interactions on the Job<span style="font-family: "arial" , "helvetica" , sans-serif;">Few events cause employees more distress and contribute to more fantasies about quitting</span><br />
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<span style="font-family: "arial" , "helvetica" , sans-serif;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi5vQABvdLYayU70sFjfSC2yIe_GospTWBlazUXimm6YZYOI0FK4GjRWO7m6yl3mPXk6Py3dFyywh6a-YJNxrj4cZKUe9YhO_8ZERXxVY6EXX2XxbECQbacgONT5aFhhS9v7a2F0UFYi4Y/s1600/argue.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img alt="Customer arguing. EAP training can help employees" border="0" data-original-height="800" data-original-width="800" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi5vQABvdLYayU70sFjfSC2yIe_GospTWBlazUXimm6YZYOI0FK4GjRWO7m6yl3mPXk6Py3dFyywh6a-YJNxrj4cZKUe9YhO_8ZERXxVY6EXX2XxbECQbacgONT5aFhhS9v7a2F0UFYi4Y/s320/argue.jpg" title="customer arguments create stress and EAP training for employees can help them" width="320" /></a></span></div>
<span style="font-family: "arial" , "helvetica" , sans-serif;"> than frequently encountering irate customers in a job. </span><br />
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<span style="font-family: "arial" , "helvetica" , sans-serif;"><br />Does the company EAP have a role in reaching out, helping these workers, and in effect, claiming the high ground associated with this area of behavioral risk and exposure that can affect a company's bottom line? </span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><br />I say yes. And it fits the <a href="http://www.eapassn.org/About/About-Employee-Assistance/EAP-Definitions-and-Core-Technology" target="_blank">EAP core technology perfectly.</a><br /><br />Violence in the workplace, verbal assault, morale issues, turnover costs, team degradation, employee-victims blowing off work the next day and calling in sick (aka "taking mental health days"), physical illness, and lower productivity -- all of these metrics can be adversely affected by a poorly managed "customer aggression intervention education program" in the workplace. <br /><br />Never heard of such a program? You have now. I think you should consider starting one.<br />This is fertile ground for EAP work. There is plenty of research on the impact of aggressive customers and the consequences of their behavior on employee wellness. But there are few programmatic intervention approaches run by those with behavioral health knowledge and experience. <br /><br />Frankly, hopes of the employee self-referring to the EAP are not really going to cut it as the only way to deal with customer service stress. A more proactive approach is needed.<br /><br />I am developing a tip sheet on this topic and will make it available to you soon, but at least for now, let's discuss some of the ways employees can cope with this common workplace issue of customer service stress vis-a-vis the angry customer, and bit about the EAP role.<br /><br /><b>Customers Can Turn on Employees</b><br /><br />Customers can turn on employees, dehumanize them, and treat them with hostility because they represent the organization to which their fury is targeted. An employee representative is the company or business. Without customers seeing employees in this fashion, they can't act out successfully. This gives a strong clue to intervention - humanness. [<a href="https://www.workexcel.com/e077-providing-exceptional-customer-service/" target="_blank">Suggested EAP Resource for customer service 1 of 3</a> ]<br /><br />A recent study released this past summer found that consumer bargain hunters, for example, treat store clerks "as less than human." It's almost as though they go into "a zone" that turns employees into objects. <a href="https://www.studyfinds.org/bargain-hunters-customer-service-workers-less-than-human/" target="_blank">Here's the study</a>.<br /><br />You can assume there are customer service employees who, after dealing with an irate customers, desire nothing more than to drive
home, jump back into bed and hide under the covers. These workers are your target audience for offering additional support from the EAP.<br /><br />Add value to your EAP by developing referral funnels that spot these workers, discover their needs, and turn them into thankful clients. This is truly "value-added" EAP at its finest.</span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><br />Help employees discover the tricks of the trade for dealing with angry customers. Here are a couple ways to counsel these employees so they develop more resilience and are able to help themselves face hostile customers.</span></div>
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<span style="font-family: "arial" , "helvetica" , sans-serif;"><b>Listen first, speak
later</b></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjx7B9zB4P8masXfPCapJJbKFo4C6DIeVWmqEcbiP4eO5EWyuXvyXAKVXFpfwX8TQoJF6Z76x4n8hlAe2oXmyZfTSd8fEsbhLRADCdQbhl13N4san1IaGMFfDL0Hltic2dMwegE0Hz38vg/s1600/listen.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img alt="employee listening to customer with empathy to reduce stress" border="0" data-original-height="529" data-original-width="433" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjx7B9zB4P8masXfPCapJJbKFo4C6DIeVWmqEcbiP4eO5EWyuXvyXAKVXFpfwX8TQoJF6Z76x4n8hlAe2oXmyZfTSd8fEsbhLRADCdQbhl13N4san1IaGMFfDL0Hltic2dMwegE0Hz38vg/s320/listen.jpg" title="EAP training can help employee listen to customers with empathy" width="261" /></a></div>
<span style="font-family: "arial" , "helvetica" , sans-serif;">Help employees understand that the initial burst of anger fr</span><span style="font-family: "arial" , "helvetica" , sans-serif;">om </span><span style="font-family: "arial" , "helvetica" , sans-serif;">customers will almost
always be the most intense. From there, things are going to go downhill (in a positive sense.) <br /><br />This is a powerful awareness, and like the other tips that follow in this post, helping employees "reframe" their experience is critical in order to help workers feel more empowered.<br /><br />Because it’s so stressful for the person on the
receiving end of the hostility, many flustered employees mistakenly try to end confrontations a bit too quickly
in order to ease their own discomfort associated with the behavior of the customer. This is a tactical mistake. But, of course it is understandable. [<a href="https://www.workexcel.com/dealing-with-customer-service-stress/" target="_blank">Suggested EAP Resource for customer service 2 of 3 </a>]</span></div>
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<span style="font-family: "arial" , "helvetica" , sans-serif;">Ironically, quick intervention leads to escalation of the angry and hostile customer reactions. The missing link? It's empathy. Coaching employees to resist the urge
interrupt, argue, or engage in problem solving immediately is key to helping reduce customer agitation.<br /><br />Remember those counseling interview courses or social work interviewing courses you took in school? You undoubtedly learned about the levels of empathetic response that professional counselors use to help clients feel heard. This is an excellent model of communication that customer service employees can also learn. And you can teach it to them. <br /><br />Learning the levels of empathetic response will be fun learning and it will also be appreciated as a way of helping employees remain calm and keep their cool when customer aggression ramps up and the pressure is on.<br /><br />You want to help employees develop better reflexes and actually relax in the face of customer agitation. Teach them to slow down their breathing and listen intently without fear -- help employees become fearless customer service honey badgers as they maintain eye contact with their customers.</span></div>
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<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;">Apologize and Empathize<br /><br /><o:p></o:p></span></b></div>
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<span style="font-family: "arial" , "helvetica" , sans-serif;">Employees should learn that the angry customer eventually runs out of steam and pauses to
collect his or her thoughts.<span style="mso-spacerun: yes;"> </span>When this happens, you've got them -- right there, take the opportunity to apologize. This is the employee's "in."</span></div>
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<span style="font-family: "arial" , "helvetica" , sans-serif;">Apology is an art, and it is well worth learning. So, the EAP should do a couple presentations or role plays. Not difficult, but important.<br /><br />Apologies can reduce the customer service employee's stress, as well as the customers'. Help employees learn the art of an effective apology because it goes right to the heart of what has upset the customer. <br /><br />For example, a customer who is displeased about an undisclosed
$10 service charge is more likely to be angry about feeling deceived than about
the fee itself. Help employees understand that this is the crucial link to address. Addressing this anger specifically and empathizing with it will be powerful. <a href="https://www.workexcel.com/e093-emotional-intelligence-boosts-customer-satisfaction/" target="_blank">[Suggested EAP Resource for customer service 3 of 3 ]</a><br /><br />Remember above when I discussed the "levels of empathy" that you may have learned in professional counseling courses in college? Draw on this material. It is a good place to practice these skills. Here are the levels in response to the above. You may have to create your own examples, but follow this model below and you will do great.</span><br />
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<span style="font-family: "arial" , "helvetica" , sans-serif;"><b>Issue: "<i>Customer is angry and shocked at a $10 service charge."</i></b><br /><br />Empathy 1: "Don't blame me."</span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;">Empathy 2: "I can't do anything about it."</span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;">Empathy 3: "Sorry you are just finding out about this." </span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;">Empathy 4: "Your reaction to this charge justified."</span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;">Empathy 5: "I must feel blindsided and taken advantage of by this."</span></div>
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<span style="font-family: "arial" , "helvetica" , sans-serif;">As you can see, the above can create a lot of discussion in a seminar setting with customer service employees, but who better to help them deal with stress, understand empathy, gain resilience, have a bit of fun, and experiment with empathetic responses and customer than you as the EAP?<o:p></o:p></span></div>
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<span style="font-family: "arial" , "helvetica" , sans-serif;">A mistake but often seen as an easy out for customer service employees that actually makes problems worse is resisting the anger and blame. Employees often attempt to shift or pass the buck to others in the organization so one does not feel targeted. In your
customer’s eyes, you <u>are</u> the company, so don’t take anything that’s said
to you personally. (Admittedly, this is easier said than accepted at an emotional level, but with practice and tools, it eventually becomes part of the employees "tool box."</span></div>
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<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;">Reflection and Clarifying<o:p></o:p></span></b><br />
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<span style="font-family: "arial" , "helvetica" , sans-serif;">More customer service training for employees that you can consider is helping them understand is how to immediately, after apologizing, repeat the customer’s
complaint to him or her. <br /><br />This reflection and clarification assures the customer that the employee is concerned about the problem and will help the customer avoid further misunderstanding that
may incite anger again. This is the part of the proof that things are going to get better.</span></div>
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<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;">Maintain a calm, positive tone</span></b></div>
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<span style="font-family: "arial" , "helvetica" , sans-serif;">Employees have tremendous influence over their customer’s emotional
state. This is the key point in any seminar to assist them in stress management. For example, something like lowering the voice and speaking slowly and calmly in a pleasant manner
relaxes and disarms most angry customers. </span></div>
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<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;">Taking immediate action<o:p></o:p></span></b><br />
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<span style="font-family: "arial" , "helvetica" , sans-serif;">The longer customers wait, the more they seethe. It is a simple strategy to make the unhappy
customer the employee's top priority. This is in fact, the first rule to reduce one's personal stress. Avoid delay and denial. Help employees understand that the goal is ultimately to have the customer see the customer service employee as not just an employee, but an advocate. Without this goal in mind, the default position is "opponent." Once empathy is shown, a quick pivot to a discussion resolution the customer is looking for is the correct path. </span></div>
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<span style="font-family: "arial" , "helvetica" , sans-serif;">When an employee can't find an immediate answer or solution, then what? The best answer is usually taking charge, promising to follow up later. Take down the customer's contact information and
outline the corrective steps one is going to take. This part is critical in order be believed. The employee risks escalation without this "part B" to the follow up promise. Include the names of
everyone who will be involved in the solution. </span></div>
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<span style="font-family: "arial" , "helvetica" , sans-serif;">Example: “I’m going to
send this purchase order to Sarah, our inventory manager. She’ll order the
correct part for you. It should be here on Tuesday. She’ll call you at the
number you provided”<o:p></o:p></span></div>
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<span style="font-family: "arial" , "helvetica" , sans-serif;">“If you have any
problems, please contact me immediately and I’ll help you resolve it. Here is
my card.”<o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "arial" , "helvetica" , sans-serif;">One of the biggest drivers of customer anger is feeling like
they’re getting the runaround. Taking these steps assures your customer that:</span></div>
<div class="MsoNormal">
<br /></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-family: "arial" , "helvetica" , sans-serif;">She is
valued.</span></li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-family: "arial" , "helvetica" , sans-serif;">You have
a plan.</span></li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-family: "arial" , "helvetica" , sans-serif;">She
won’t be abandoned.</span></li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-family: "arial" , "helvetica" , sans-serif;">You will
be accountable and available for follow up.</span></li>
</ul>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><br />Follow up</span></b><br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><br /></span></b></div>
<div class="MsoNormal">
<span style="font-family: "arial" , "helvetica" , sans-serif;">Don’t write them off! An angry customer is not necessarily a
former customer.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "arial" , "helvetica" , sans-serif;">A follow up phone call or message a few days following the
resolution of a complaint sends the message that the customer service worker cares about delivering satisfaction. Most customers just want to feel valued. Small
considerations build loyalty.</span></div>
<div class="MsoNormal" style="tab-stops: 84.75pt;">
<br /></div>
<div class="MsoNormal" style="tab-stops: 84.75pt;">
<span style="font-family: "arial" , "helvetica" , sans-serif;">Employees who are customer service workers can’t please everyone, but they can improve and enhance company’s image and responsiveness in every dispute. The
more they practice these above techniques, the more success they will have in calming
customers and winning them over. And of course, less stress is the big payoff.</span></div>
<br />Daniel A. Feerst - Employee Newsletter Lessons: #1 Warning How to Create a Newsletter Painlesslyhttp://www.blogger.com/profile/14234658308458423326noreply@blogger.comtag:blogger.com,1999:blog-774775001715982089.post-11298791003881008172018-11-20T18:37:00.001-05:002018-11-20T18:37:23.892-05:00Download Reproducible Holiday Stress Tip Sheet<span style="font-family: Arial, Helvetica, sans-serif;"><a href="https://www.workexcel.com/blog/download-reproducible-holiday-stress-tip-sheet/#.W_SaVCf8Em0.blogger">Download Reproducible Holiday Stress Tip Sheet</a>: Free holiday stress tip sheet and reproducible handout for workplace wellness, free to distribute, editable, web usable.</span><br /><br />
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span><br />
<div style="background-color: white; box-sizing: border-box; color: #333333; font-family: lato, Helvetica, Arial, sans-serif; font-size: 16px; line-height: 1.8; margin-bottom: 1.5em; outline: none; padding: 0px;">Holiday stress and family conflicts are a common concern among employees. They can add to the difficulty of the season. We we decided to create this reproducible and editable tip sheet for workplace wellness.</div><div style="background-color: white; box-sizing: border-box; color: #333333; font-family: lato, Helvetica, Arial, sans-serif; font-size: 16px; line-height: 1.8; margin-bottom: 1.5em; outline: none; padding: 0px;"><a href="http://www.workexcel.com/content/free-tip-sheet/40-Holiday-Stress-Family-Conflict/F168-Stress-Holiday-Family-Get-Togethers.pdf" style="background-color: transparent; box-sizing: border-box; color: #333333; font-weight: inherit; margin: 0px; outline: none; padding: 0px; text-decoration-line: none;"><img alt="Holiday Stress Free Tip Sheet to Reproduce and Distribute" src="https://cdn10.bigcommerce.com/s-hz5io8t9/product_images/uploaded_images/holiday-family.jpg?t=1542728490" style="border: 0px; box-sizing: border-box; float: right; height: auto; margin: 0px 0px 10px 10px; max-width: 100%; outline: none; padding: 0px; vertical-align: middle;" title="Holiday Stress Free Tip Sheet to Reproduce and Distribute" /></a></div><div style="background-color: white; box-sizing: border-box; color: #333333; font-family: lato, Helvetica, Arial, sans-serif; font-size: 16px; line-height: 1.8; margin-bottom: 1.5em; outline: none; padding: 0px;">We think it hits all the right spots, including thinking ahead and preparing a personal care plan; understanding and responding to triggers; letting go of resentments; practicing mindfulness; having a "go-to-friend" for support if needed; recognizing that no one is alone with this problem or issue; focusing on the fun and valuing loved ones. We also included a special section on the political divide we all only know too well!</div><div style="background-color: white; box-sizing: border-box; color: #333333; font-family: lato, Helvetica, Arial, sans-serif; font-size: 16px; line-height: 1.8; margin-bottom: 1.5em; outline: none; padding: 0px;"><br /></div><span style="font-family: Arial, Helvetica, sans-serif;"><span style="background-color: white; color: #333333;">Click here to download </span><a href="http://www.workexcel.com/content/free-tip-sheet/40-Holiday-Stress-Family-Conflict/F168-Stress-Holiday-Family-Get-Togethers.pdf" style="background-color: white; box-sizing: border-box; color: #333333; margin: 0px; outline: none; padding: 0px; text-decoration-line: none;"><span style="box-sizing: border-box; color: #548dd4; margin: 0px; outline: none; padding: 0px;"><strong style="box-sizing: border-box; margin: 0px; outline: none; padding: 0px;">JUST THE PDF</strong></span></a><span style="background-color: white; color: #333333;"> or go here to download </span><br style="background-color: white; box-sizing: border-box; color: #333333; margin: 0px; outline: none; padding: 0px;" /><span style="background-color: white; color: #333333;">the </span><a href="http://www.workexcel.com/content/free-tip-sheet/40-Holiday-Stress-Family-Conflict/F168-Stress-Holiday-Family.zip" style="background-color: white; box-sizing: border-box; color: #333333; margin: 0px; outline: none; padding: 0px; text-decoration-line: none;" target="_blank"><span style="box-sizing: border-box; color: #548dd4; margin: 0px; outline: none; padding: 0px;"><strong style="box-sizing: border-box; margin: 0px; outline: none; padding: 0px;">EDITABLE MODULE.</strong></span></a><br style="background-color: white; box-sizing: border-box; color: #333333; margin: 0px; outline: none; padding: 0px;" /><br style="background-color: white; box-sizing: border-box; color: #333333; margin: 0px; outline: none; padding: 0px;" /><span style="background-color: white; color: #333333;">This workplace wellness tip sheet is yours to copy and distribute without attribution, but if you put it on a Web site, please place a "back-link" someplace on your Web site--even in the farthest corner--where it is viewable by search engines -- [ http://workexcel.com ]. This will cause search engines to rank us higher and it helps us create more free tip sheets for you!</span><br style="background-color: white; box-sizing: border-box; color: #333333; margin: 0px; outline: none; padding: 0px;" /><br style="background-color: white; box-sizing: border-box; color: #333333; margin: 0px; outline: none; padding: 0px;" /><strong style="background-color: white; box-sizing: border-box; color: #333333; margin: 0px; outline: none; padding: 0px;">Other key links to explore . . .</strong><br style="background-color: white; box-sizing: border-box; color: #333333; margin: 0px; outline: none; padding: 0px;" /><br style="background-color: white; box-sizing: border-box; color: #333333; margin: 0px; outline: none; padding: 0px;" /><span style="background-color: white; color: #333333;">1. See the </span><a href="http://www.workexcel.com/content/flip-catalog/index.html?page=1" style="background-color: white; box-sizing: border-box; color: #333333; margin: 0px; outline: none; padding: 0px; text-decoration-line: none;" target="_blank"><strong style="box-sizing: border-box; margin: 0px; outline: none; padding: 0px;"><span style="box-sizing: border-box; color: #548dd4; margin: 0px; outline: none; padding: 0px;">WorkExcel.com Online Catalog</span></strong></a><span style="background-color: white; color: #333333;">--flip the pages!</span><br style="background-color: white; box-sizing: border-box; color: #333333; margin: 0px; outline: none; padding: 0px;" /><br style="background-color: white; box-sizing: border-box; color: #333333; margin: 0px; outline: none; padding: 0px;" /><span style="background-color: white; color: #333333;">2. </span><a href="http://www.workexcel.com/content/ZIPs/workexcel-catalog.zip" style="background-color: white; box-sizing: border-box; color: #333333; margin: 0px; outline: none; padding: 0px; text-decoration-line: none;"><span style="box-sizing: border-box; color: #548dd4; margin: 0px; outline: none; padding: 0px;"><strong style="box-sizing: border-box; margin: 0px; outline: none; padding: 0px;">Download the PDF catalog</strong></span></a><span style="background-color: white; color: #333333;"> - 25mb....so it takes 20 seconds</span><br style="background-color: white; box-sizing: border-box; color: #333333; margin: 0px; outline: none; padding: 0px;" /><br style="background-color: white; box-sizing: border-box; color: #333333; margin: 0px; outline: none; padding: 0px;" /><span style="background-color: white; color: #333333;">3. </span><a href="http://workexcel.com/content/PDF/1.pdf" style="background-color: white; box-sizing: border-box; color: #333333; margin: 0px; outline: none; padding: 0px; text-decoration-line: none;" target="_blank"><strong style="box-sizing: border-box; margin: 0px; outline: none; padding: 0px;"><span style="box-sizing: border-box; color: #548dd4; margin: 0px; outline: none; padding: 0px;">Shorty Catalog</span></strong></a><span style="background-color: white; color: #333333;">, like #2 above, but on two sheets</span><br style="background-color: white; box-sizing: border-box; color: #333333; margin: 0px; outline: none; padding: 0px;" /><br style="background-color: white; box-sizing: border-box; color: #333333; margin: 0px; outline: none; padding: 0px;" /><span style="background-color: white; color: #333333;">4. Download everything you ever wanted to know about our "flagship" product </span><a href="https://feerstdan.clickfunnels.com/optin-23926313" style="background-color: white; box-sizing: border-box; color: #333333; margin: 0px; outline: none; padding: 0px; text-decoration-line: none;" target="_blank"><span style="box-sizing: border-box; color: #548dd4; margin: 0px; outline: none; padding: 0px;"><strong style="box-sizing: border-box; margin: 0px; outline: none; padding: 0px;">FrontLine Employee Editable Wellness Newsletter-- here</strong></span></a><span style="background-color: white; color: #333333;">.</span></span>Daniel A. Feerst - Employee Newsletter Lessons: #1 Warning How to Create a Newsletter Painlesslyhttp://www.blogger.com/profile/14234658308458423326noreply@blogger.comtag:blogger.com,1999:blog-774775001715982089.post-53139837260020474542018-11-09T13:46:00.001-05:002018-11-09T13:46:56.209-05:00Women in the Workplace 2018 PDF (Download)<br /><br />
<table style="background-color: white; border-spacing: 0px; border: medium none; color: #262626; font-family: Arial, sans-serif; font-size: 12px; max-width: 600px;"><tbody>
<tr style="border-spacing: 0px;"><td class="body" colspan="2" style="border-spacing: 0px;" valign="top"><div class="region" style="padding: 5px;"><table class="row" style="border-spacing: 0px; border: medium none; max-width: 600px; width: 366px;"><tbody>
<tr style="border-spacing: 0px;"><td class="container" style="border-spacing: 0px; padding: 0px; width: 366px;" valign="middle" width="33%"><div class="definition-parent"><span style="font-size: 15px;"><strong>There's a</strong> lot of critical information in this new report on women <img align="right" alt="" height="233" src="https://staticapp.icpsc.com/icp/resources/mogile/791060/37c65ddbb30852502f128c3255634247.jpeg" style="border: 0px solid rgb(38, 38, 38); float: right; height: 233px; margin: 0px; max-width: 100%; width: 200px;" width="200" />in the workplace.</span><br /><br />
<span style="font-size: 15px;"><strong>Despite</strong> the push to grow more diverse and inclusive workplaces, African American women in top management are still quite rare.<br /><br /><strong>And there</strong> are more findings in this report critical to workforce management.</span><br /><br />
<strong style="font-size: 15px;">The new 2018</strong><span style="font-size: 15px;"> <em>Women in the Workplace Study</em> is a document you should read for three important reasons:</span><br /><br />
<div style="margin-left: 40px;"><span style="font-size: 15px;">1) awareness for the problem of barriers to gender diversity that still exist;</span></div><div style="margin-left: 40px;"><span style="font-size: 15px;">2) the reliability of the information found in the document that discusses many aspects of modern day institutional discrimination; and</span></div><div style="margin-left: 40px;"><span style="font-size: 15px;">3) ideas about how you can make a difference in your role no matter what it might be.</span></div><span style="font-size: 15px;"><strong>The study</strong> was conducted by the prestigious accounting firm of McKinsey and Company.</span><br /><br />
<span style="font-size: 15px;"><br /></span></div></td></tr>
</tbody></table></div></td></tr>
</tbody></table><a href="http://www.icontact-archive.com/YAuysBsJ0Zzmn9lCXd4C99Oqz2AMSdZW?w=3#.W-XV6kTr-ws.blogger">Women in the Workplace 2018 PDF (Download)</a>Daniel A. Feerst - Employee Newsletter Lessons: #1 Warning How to Create a Newsletter Painlesslyhttp://www.blogger.com/profile/14234658308458423326noreply@blogger.comtag:blogger.com,1999:blog-774775001715982089.post-40780375755590114672018-11-08T19:37:00.001-05:002018-11-08T19:37:14.972-05:00Download a New Reproducible Wellness Tip Sheet<a href="http://www.icontact-archive.com/YAuysBsJ0Zzmn9lCXd4C94pl0pSeJOPr?w=4#linkedinshare">Download a New Reproducible Wellness Tip Sheet</a><br /><br />Loneliness is become a national health problem, but if you are a professional counselor or EAP, you are on the front lines in making a impact on this killer health condition.Daniel A. Feerst - Employee Newsletter Lessons: #1 Warning How to Create a Newsletter Painlesslyhttp://www.blogger.com/profile/14234658308458423326noreply@blogger.comtag:blogger.com,1999:blog-774775001715982089.post-74580431211483402432018-11-01T16:41:00.000-04:002018-11-01T16:41:00.899-04:00Download a New EAP Workplace Wellness Resource and Health Tip Sheet: "Overcoming Loneliness"<span style="font-family: Arial, Helvetica, sans-serif;">Download, reproduce, and distribute this new workplace wellness tip sheet from </span><br />
<div class="separator" style="clear: both; text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgVY2aO5OfMX6ZQ85k1fs8Zte9ZBQOtQ6Gfpi341laCauQQO8JS43A4bLUVKZxqfuiPECgM9U2ywllK5ASn03Ab87_jdq43TFW6qUohD4qd2olspb9yE5SLarnTOidc5MKYo-cFjc5U-gI/s1600/loneliness-tip-sheet-image.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="430" data-original-width="337" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgVY2aO5OfMX6ZQ85k1fs8Zte9ZBQOtQ6Gfpi341laCauQQO8JS43A4bLUVKZxqfuiPECgM9U2ywllK5ASn03Ab87_jdq43TFW6qUohD4qd2olspb9yE5SLarnTOidc5MKYo-cFjc5U-gI/s320/loneliness-tip-sheet-image.jpg" width="250" /></a></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">WorkExcel.com on "<b>Overcoming Loneliness</b>."</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span>
<span style="font-family: Arial, Helvetica, sans-serif;">If you get FrontLine Employee, you saw the article on loneliness that we authored for the June 2018 issue. This tip sheet gives the rest of the story and offers more direction for employees.</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span>
<span style="font-family: Arial, Helvetica, sans-serif;">You will make a big impact, help your program's visibility, increase referrals, and demonstrate value with WorkExcel.com resources --especially tip sheets and newsletters: Keep people thinking about what you offer with our help. We are now in our 25th year.</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span>
<span style="font-family: Arial, Helvetica, sans-serif;">Follow this this link to learn more and download the tip sheet.</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span>
<a href="http://www.icontact-archive.com/YAuysBsJ0Zzmn9lCXd4C94pl0pSeJOPr?w=3"><span style="font-family: Arial, Helvetica, sans-serif;">http://www.icontact-archive.com/YAuysBsJ0Zzmn9lCXd4C94pl0pSeJOPr?w=3</span></a>Daniel A. Feerst - Employee Newsletter Lessons: #1 Warning How to Create a Newsletter Painlesslyhttp://www.blogger.com/profile/14234658308458423326noreply@blogger.comtag:blogger.com,1999:blog-774775001715982089.post-13821732355563525942018-10-12T23:27:00.000-04:002018-10-12T23:27:34.278-04:00Try this Stress Management Training Technique: Forward Thinking to More Awesome Moments<br />
<div style="margin-top: 0in; vertical-align: baseline;">
<span style="border: none windowtext 1.0pt; color: #34313f; font-family: Arial; mso-border-alt: none windowtext 0in; padding: 0in;">Cold and rainy. Nope, doesn't get any worse. If only there was a
way to change our attitude</span></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhap74PgGqjjwvydxRkWpUHmj2x5aQX26OCpvw1BMJzXDjQ84RUkgbFSznxRGgmviNkMR7S6MiHQOcWVF5Z3eMdiYgJdvLCV7EdPExfZfN1Jd_vbZCqzrcdenSeEnhmSgwis4T9ixkaD38/s1600/monday.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img alt="stress management training in PowerPoint and other formats" border="0" data-original-height="800" data-original-width="512" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhap74PgGqjjwvydxRkWpUHmj2x5aQX26OCpvw1BMJzXDjQ84RUkgbFSznxRGgmviNkMR7S6MiHQOcWVF5Z3eMdiYgJdvLCV7EdPExfZfN1Jd_vbZCqzrcdenSeEnhmSgwis4T9ixkaD38/s320/monday.jpg" title="stress on Monday morning is one of the worst types" width="203" /></a></div>
in a second because coffee barely scratches the
surface. A book should be written about <span style="color: #34313f; font-family: Arial;"><span style="border: none windowtext 1.0pt; mso-border-alt: none windowtext 0in; padding: 0in;"><b style="font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; line-height: inherit;"><inline style="background-color: yellow;"><a href="https://www.workexcel.com/blog/stress-management-techniques-and-tips-fun-is-coming/" target="_blank">stressmanagement techniques and tips</a></inline></b></span><span style="border: none windowtext 1.0pt; mso-border-alt: none windowtext 0in; padding: 0in;"><span style="background-color: initial; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit;"> for Monday mornings, but it doesn't
exist yet, how about this idea.<br />
<br />
</span><span style="background-color: initial; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit;">Remember
the relief and positive feelings you experienced during the week just before
you went on your last vacation? No matter how stressful it was, you found an
oasis in your mind when you thought about what was coming soon. <a href="https://www.workexcel.com/blog/stress-management-techniques-and-tips-fun-is-coming/" target="_blank">Read more... </a></span><o:p></o:p></span></span><br />
<div style="margin-top: 0in; vertical-align: baseline;">
<br /></div>
<br />Daniel A. Feerst - Employee Newsletter Lessons: #1 Warning How to Create a Newsletter Painlesslyhttp://www.blogger.com/profile/14234658308458423326noreply@blogger.comtag:blogger.com,1999:blog-774775001715982089.post-19292183493250955132018-10-10T12:52:00.001-04:002018-10-10T12:53:18.089-04:00Effective Workplace Communication that Reduces Coworker Conflict: Stop Reading Minds and Start Checking In: - WorkExcel<a href="https://www.workexcel.com/blog/effective-workplace-communication-that-reduces-coworker-conflict-stop-reading-minds-and-start-checking-in/"><span style="font-family: "arial" , "helvetica" , sans-serif;">Effective Workplace Communication that Reduces Coworker Conflict: Stop Reading Minds and Start Checking In: - WorkExcel</span></a><br />
<br />
<span style="font-family: "arial" , "helvetica" , sans-serif;">Is your coworker driving you nuts? If so, you may be making it worse by suspecting ulterior motives and hidden meanings in what they do or say. Does this experience sound familiar? If it does, know that you’re not paranoid. This hyper-vigilance is explained by nothing more than stress and the “fight or flight” syndrome all of us experience when we feel threatened. Gaining control or at least having awareness over this phenomenon is in part, key to overcoming workplace conflicts. </span><span style="font-family: arial, helvetica, sans-serif;"><br />As natural as your response is to your work nemesis, hyper-vigilance can get out of control and create a lot of . . .</span><a href="https://www.workexcel.com/blog/effective-workplace-communication-that-reduces-coworker-conflict-stop-reading-minds-and-start-checking-in/" style="font-family: arial, helvetica, sans-serif;" target="_blank">read more</a><span style="font-family: arial, helvetica, sans-serif;">.</span>Daniel A. Feerst - Employee Newsletter Lessons: #1 Warning How to Create a Newsletter Painlesslyhttp://www.blogger.com/profile/14234658308458423326noreply@blogger.comtag:blogger.com,1999:blog-774775001715982089.post-56378292067520740872018-10-09T22:17:00.000-04:002018-10-09T22:17:00.464-04:00Premarital Counseling and Marriage Counseling Outreach for Employee Assistance Programs<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">With half of all marriages ending in divorce (remember when
it was a third?), premarital </span></div>
<div class="separator" style="clear: both; text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhrxopATSkQJVCBzgG3Dg6k0xidaKSH_julrD-lH0APSnhhVsIerHa-GSUaegC2X9dKy3ARmNvGdq8vhVc-0Rjx54Cqarq5yfiTA24vfjRx4Z-4mg1gkT1QGeGtb8-C9hUZHmZCD9rzMsI/s1600/marriage.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img alt="employee assistance program counseling topics on marriage" border="0" data-original-height="398" data-original-width="359" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhrxopATSkQJVCBzgG3Dg6k0xidaKSH_julrD-lH0APSnhhVsIerHa-GSUaegC2X9dKy3ARmNvGdq8vhVc-0Rjx54Cqarq5yfiTA24vfjRx4Z-4mg1gkT1QGeGtb8-C9hUZHmZCD9rzMsI/s320/marriage.jpg" title="Happily married couple" width="288" /></a></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">counseling is not such a bad idea. It takes a
brave couple to explore key issues that can affect the long-term outcome of
their relationship. Learning to address these issues head-on could make the
difference between whether a couple celebrates their 50<sup>th</sup> wedding
anniversary or ends up in divorce court.</span><br />
<div class="MsoNormal">
<br /></div>
<br />
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">The most effective premarital counseling includes an honest
evaluation of compatibility around six issues that can throw a marriage
overboard. They include: 1) communication; 2) religious orientation and
beliefs; 3) in-law relationships; 4) affection and sexuality needs; 5) money
management; and 6) children and child-rearing philosophies. Exploring these
issues can help couples pinpoint trouble spots in their relationship.<br />
<br />
If you are an employee assistance professional, be sure to perform a brief
assessment on these six areas of trouble that many couples wrestle over. To
reach out, you may want to have employee explore the video program you can
upload to your internal EAP server that discusses marital counseling in
general. It is a highly motivational piece, and your employees will not forget
the lessons it teaches. <a href="https://www.workexcel.com/blog/understanding-premarital-counseling-and-six-issues-to-help-you-prevent-big-problems-down-the-road/" target="_blank">Read more . . .</a></span></div>
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Daniel A. Feerst - Employee Newsletter Lessons: #1 Warning How to Create a Newsletter Painlesslyhttp://www.blogger.com/profile/14234658308458423326noreply@blogger.comtag:blogger.com,1999:blog-774775001715982089.post-37111778945908664852018-10-03T13:42:00.003-04:002018-10-03T13:42:48.849-04:00De-escalation of Tension and the Prevention of Workplace Violence for Employee and Supervisors<span style="font-family: Arial, Helvetica, sans-serif;">Workplace violence happens for many reasons. Are there intervention strategies that can be used to reduce the likelihood of workplace violence? The answer is yes. This PowerPoint product (which is editable, with sound or available as a Web course, DVD, or MP4 video) may help you complete or add to the continuum of education efforts you want to consider in having a better more complete violence prevention program.</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span>
<span style="font-family: Arial, Helvetica, sans-serif;"><a href="https://www.workexcel.com/de-escalation-of-tension-in-reducing-the-risk-of-workplace-violence/" target="_blank"><span style="color: blue;">You can find this product at the following link</span></a>. You may add your logo, add slides, delete slides, shorten, amend, or place program resource information on it.</span><br />
<br />
<center>
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<iframe allowfullscreen="" frameborder="0" height="390" scrolling="auto" src="https://content.jwplatform.com/players/VKKXzq8O-wz2JrIU9.html" width="480"></iframe></div>
</center>
Daniel A. Feerst - Employee Newsletter Lessons: #1 Warning How to Create a Newsletter Painlesslyhttp://www.blogger.com/profile/14234658308458423326noreply@blogger.comtag:blogger.com,1999:blog-774775001715982089.post-68945782287765501502018-09-19T09:29:00.004-04:002018-09-19T09:30:31.186-04:00Free Newsletter Article: Fatigue Fighting Food Facts for Employees<b>FREE ARTICLE, NO ATTRIBUTION REQUIRED</b><br />
<h2>
<span style="font-size: small;"><span style="font-family: "courier new" , "courier" , monospace;">TITLE: <span style="font-weight: normal;">Fatigue Fighting
Food Facts</span><o:p></o:p></span></span></h2>
<div class="MsoFooter">
<span style="color: black; font-family: "courier new" , "courier" , monospace;"><b>BODY:</b> T</span><span style="font-family: "courier new" , "courier" , monospace;">here is a lot to know
about food and its relationship to the prevention of fatigue. Because chronic
fatigue illnesses are common, nutrition research is plentiful. Here are a few
key tips if you are looking to fight the “three o’clock energy droop”: 1) Try
vitamin C. Vitamin C is essential for adrenal gland functioning. Under stress,
these glands emit hormones that fight fatigue. Try supplements and natural
foods. 2) Drink more water. Fatigue can
be an early symptom of dehydration. Drink water periodically during the day,
even if you aren’t thirsty. 3) Go easy on the coffee in the morning. It can
reduce your desire to eat breakfast. By lunchtime, it could be 18 hours or more
since your last meal — definitely an energy zapper. You need most of your
calories during the day when you are most active. Appetite suppression can also
contribute to overeating at dinner. 4) Snacking in the afternoon is good, but
think fruits, vegetables, low-sodium juices, and foods with whole grains.
Source: Eat to Beat Fatigue by Joan Slage Blake, M.S., R.D. (<br /><br />To get 24 more articles go to </span><a href="https://feerstdan.clickfunnels.com/hero-page" target="_blank"><span style="font-family: "arial" , "helvetica" , sans-serif;">FREE 24 NEWSLETTER ARTICLES</span></a><span style="font-family: "courier new" , "courier" , monospace;">. </span></div>
<br />Daniel A. Feerst - Employee Newsletter Lessons: #1 Warning How to Create a Newsletter Painlesslyhttp://www.blogger.com/profile/14234658308458423326noreply@blogger.comtag:blogger.com,1999:blog-774775001715982089.post-57508955610181627862018-08-17T14:38:00.002-04:002018-08-17T14:38:59.372-04:00Respect in the Workplace Training: What About Non-Verbal Behaviors<span style="font-family: Arial, Helvetica, sans-serif;"><b>Respect in the Workplace: Exhibit appropriate nonverbal cues </b></span><br />
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span>
<span style="font-family: Arial, Helvetica, sans-serif;">Sometimes what you don’t say conveys more than what you do say. A single gesture or <table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: right; margin-left: 1em; text-align: right;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjbDLvYzxabpU5m-cnQT2I8fQUgzFv8TA-B7bxjHaJXL5QuFss5_izfdY2JX8qSQ9sx4jPVwOcT6TWHsAnxvq6keDWiQGgJlLWQODmkPTIuMCfy0_6XqhY69Q6HvXdkhAZGNzt-Hygl_f4/s1600/landing--page.jpg" imageanchor="1" style="clear: right; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img alt="image of making a newsletter with frontline employee" border="0" data-original-height="1098" data-original-width="1600" height="219" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjbDLvYzxabpU5m-cnQT2I8fQUgzFv8TA-B7bxjHaJXL5QuFss5_izfdY2JX8qSQ9sx4jPVwOcT6TWHsAnxvq6keDWiQGgJlLWQODmkPTIuMCfy0_6XqhY69Q6HvXdkhAZGNzt-Hygl_f4/s320/landing--page.jpg" title="Make your own newsletter - how to make a newsletter with Frontline Employee" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;"><a href="https://feerstdan.clickfunnels.com/hero-page" target="_blank">Try our editable, reproducible, EAP Newsletter</a></td></tr>
</tbody></table>
facial expression sow seeds of doubt and distrust. <br /><br />People will more readily believe what they see you do than what they hear you say.</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span>
<span style="font-family: Arial, Helvetica, sans-serif;">Adopt a listening posture that communicates your openness and curiosity. Keep your hands at your sides, rather than rubbing your scalp or eyes. <br /><br />Avoid resting your head in your hands or folding your arms across your chest like a drill sergeant. </span><br />
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span>
<span style="font-family: Arial, Helvetica, sans-serif;">Don’t doodle, twist a rubber band or glance repeatedly at your computer screen while someone is talking to you. <br /><br />Maintain a neutral facial expression, especially if you disagree. Beware of letting your negative emotions (such as anger, dismay or fear) dictate your nonverbal conduct. You may alienate people just by glaring at them or with a dismissive wave of your hand.</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span>
<span style="font-family: Arial, Helvetica, sans-serif;">The proper nonverbal response to a speaker can enhance your ability to build rapport. Signal your interest with friendly eye contact, nods of understanding and genuine looks of concern or surprise. Speakers confide more frequently in listeners who seem actively engaged in the conversation. </span><br />
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span>
<span style="font-family: Arial, Helvetica, sans-serif;">Here's a tip. Ask a trusted friend to observe you for a week and keep a record of your body language. Then ask for a report. Having a supportive ally give you feedback on your mannerisms and expressions can increase your awareness of both appropriate and inappropriate nonverbal cues. </span><br />
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span>
<span style="font-family: Arial, Helvetica, sans-serif;">So, if you’re impatient, you may keep bobbing your head up and down while someone speaks. Don’t overdo it. Research shows that most people will interpret your first two or three head nods as genuine. After that, your nodding can appear phony and make others feel patronized. </span><br />
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span>
<span style="font-family: Arial, Helvetica, sans-serif;">Question? If you disagree, you should shake your head while the person talks to show that you object. Nope. </span><span style="font-family: Arial, Helvetica, sans-serif;">Many speakers dislike addressing someone who’s shaking their head back and forth. <br /><br />It’s distracting and polarizing. A better approach is to keep still while you listen. When it’s your turn to respond, you can politely raise your concern.] can send a loud and clear message.</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span>
<span style="font-family: Arial, Helvetica, sans-serif;">That’s why even if you speak respectfully, your sloppy or hostile body language can work against you. Saying, “I think you’re making a good point” while rolling your eyes and shaking your head in disapproval will </span><br />
<br />
<span style="font-family: Arial, Helvetica, sans-serif;"><a href="https://feerstdan.clickfunnels.com/squeeze-page" target="_blank">Experience this 35 Minute Respect in the Workplace Training Program</a>. You may want it for your workplace.</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span>
<br />Daniel A. Feerst - Employee Newsletter Lessons: #1 Warning How to Create a Newsletter Painlesslyhttp://www.blogger.com/profile/14234658308458423326noreply@blogger.comtag:blogger.com,1999:blog-774775001715982089.post-52928396943026973682018-07-23T00:48:00.002-04:002018-08-01T09:00:03.664-04:00Motivating Employees Starts with the Supervisor and the Relationship<span style="font-family: "arial" , "helvetica" , sans-serif;">Productivity is everything to a business. You can't remain</span><br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjZUyqs1UoqA95Av2KYre2FxtDwbticmXdMFoInad1OxiaKEdF170opc-dEsiKeHClGzZaki2n96I8HWhO_uZqzZPi8dA8FAFcGY5FjJKvBG4tZT0o7cKYL2iC8cirBAPwbH7iiJLV3XMM/s1600/ei2.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><img alt="a supervisor and employee in a relationship" border="0" data-original-height="853" data-original-width="1280" height="213" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjZUyqs1UoqA95Av2KYre2FxtDwbticmXdMFoInad1OxiaKEdF170opc-dEsiKeHClGzZaki2n96I8HWhO_uZqzZPi8dA8FAFcGY5FjJKvBG4tZT0o7cKYL2iC8cirBAPwbH7iiJLV3XMM/s320/ei2.jpg" title="Motivating your employees starts with a relationship you develop with them" width="320" /></span></a></div>
<span style="font-family: "arial" , "helvetica" , sans-serif;">productive unless your employees are motivated. If you are a supervisor, chances are you have not had a formal course in how to motivate employees, so let's discuss your role in the process and how you can be more influential in motivating your employees.<br /><br />It’s been said
that motivating a large group of employees can be like herding a group of cats.
Each one is an individual, and therefore you must look at employee motivation
in much the same way.<br /><br />Motivating the employees you supervise starts with
getting to know them as individuals. There are no parlor tricks in motivating employees. You conjure up magical and inspirational speeches that will cause them to be motivate. The problem of motivation goes much deeper, and for each of your employees it is a different formula for what does the trick.</span><br />
<blockquote class="tr_bq">
<span style="font-family: "arial" , "helvetica" , sans-serif;"><i>Building a relationship with the employees you supervisors does not mean that you probe them for
personal information and get involved in their personal business. However, it does mean you speak with them regularly, engage in real small talk and discuss what they do an their goals.</i></span></blockquote>
<br />
<span style="font-family: "arial" , "helvetica" , sans-serif;">It means spending time with them individually,
getting to know them at work, and discovering their likes and dislikes in the
general course of a workplace relationship. <br /><br />Once you begin to "profile" your employees in this positive way, you will learn what "turns them on" and you will think about how to develop resources or opportunities that motivate them to achieve more on the job.<br /><br />Through this process, your
employees will perceive that you care about them. You won't have to worry about whether they are thinking positive thoughts about you. They will. Your goal is to create an atmosphere where motivation flourishes. <br /><br />Eventually you will get a
strong feel for the ways each of your employees can be motivated, and you can
plan opportunities and rewards that fit these unique aspects of their motivational
profile and personality makeup.<br /><br />To help supervisors and increase your EAP utilization 20% guaranteed and it's free to do it... fax this form to 843-884-0442 AND MARK ON IT "<b>FREE TRIAL ONLY</b>" -- you will not get a bill or a phone call, etc. If you are a new subscriber...and wish to pay now, we will give you 18 months instead of 12...(Sorry, new subs only.) <a href="http://www.workexcel.com/content/PDF/frontline-supervisor.pdf" target="_blank">FRONTLINE SUPERVISOR EAP NEWSLETTER</a></span><br />
<br />Daniel A. Feerst - Employee Newsletter Lessons: #1 Warning How to Create a Newsletter Painlesslyhttp://www.blogger.com/profile/14234658308458423326noreply@blogger.com