Tuesday, May 22, 2012

Sell the "Sizzle" in EAP Solutions to Boost Utilization and Penetration of Risk

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You are not just an EA professional, you are also a marketing director. This means you have to sell your services, not just tell people what...
Tuesday, May 15, 2012

Careful! Don't Serve Up Problems with EAP Concierge Services

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Concierge services - non-traditional helping hand services provided by EAPs and other work-life businesses to help employees resolve every...
Wednesday, May 9, 2012

Is Supervisor Training the Key to Reducing Workers' Comp?

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I get a lot of news articles coming across my desk. When I read them, I look for small glimmers of light that point to new opportunities for...
Sunday, April 15, 2012

Need a Respect Video? Respect Videos for Workplace Training Using PowerPoint

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Many human resource managers and employee assistance professionals inquiry about respect in the workplace training. Typically they are searc...
Friday, March 2, 2012

Who Is the EAP Customer (or Client)---Really?

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This is really an interesting question with many opinions in the field. Let's assume for this post that the client definition the ...
Thursday, January 26, 2012

Fix It Formula (for a Terrible Relationship with the Supevisor)

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Communication difficulties top the list of problems employees have with their bosses. Most boil down to five key issues. They include Dis...
Thursday, January 12, 2012

Tips for Employees: Being Cool with Disciplinary Actions

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TIPS FOR YOUR EMPLOYEES: Facing a corrective (disciplinary) action meeting will test your composure and professionalism. The winning strateg...