Monday, July 30, 2012

Help Employees Help Their Friends

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Not all attempts to help a friend are major interventions like the class substance abuse intervention. Many more are simply conversations ...
Friday, June 29, 2012

EAPs: Quick Tips for Supervisors On Giving Feedback

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New supervisors often struggle with how to give feedback. When their misguided attempts flop, it can set the stage for ongoing conflict. Tha...
Tuesday, June 19, 2012

No Mention of EAP's True Role Anymore--Why?

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In the 1970's, "employee assistance programs" and their role in the supervisor referral process to help identify troubled work...
Tuesday, June 12, 2012

Educate Employees Before Trauma Takes A Toll

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Trauma in the workplace. It's a very scary time for victims and helpers. You can actually feel of sense of panic and responsibility and ...
Tuesday, May 22, 2012

Sell the "Sizzle" in EAP Solutions to Boost Utilization and Penetration of Risk

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You are not just an EA professional, you are also a marketing director. This means you have to sell your services, not just tell people what...
Tuesday, May 15, 2012

Careful! Don't Serve Up Problems with EAP Concierge Services

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Concierge services - non-traditional helping hand services provided by EAPs and other work-life businesses to help employees resolve every...
Wednesday, May 9, 2012

Is Supervisor Training the Key to Reducing Workers' Comp?

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I get a lot of news articles coming across my desk. When I read them, I look for small glimmers of light that point to new opportunities for...