EAPs see employees who come to them for no other reason but to complain about the boss. It happens.
Whatever the case, we know that EAPs never tell the employee that they don’t handle these kinds of problems. Employees feel safe in coming to the EAP and know their concerns will be heard without prejudice. It is therefore not unusual for employees to visit the EAP complaining about the boss. After all, complaining about someone else is a common means of getting help for oneself, and it makes self-referral easier.
EAPs know this. It is always assumed that other issues exist beyond the primary complaint. These might include performance problems, personal problems, communication issues, poor coping strategies, mental health issues, and the like. Typically, employees are helped to better understand conflicts they are having with the boss and to resolve those conflicts in healthy ways through better communication skills or tasks associated with personal change.
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