Respect in the Workplace Training: What About Non-Verbal Behaviors

Respect in the Workplace: Exhibit appropriate nonverbal cues 

Sometimes what you don’t say conveys more than what you do say. A single gesture or

Try our editable, reproducible, EAP Newsletter

facial expression sow seeds of doubt and distrust.

People will more readily believe what they see you do than what they hear you say.

Adopt a listening posture that communicates your openness and curiosity. Keep your hands at your sides, rather than rubbing your scalp or eyes.

Avoid resting your head in your hands or folding your arms across your chest like a drill sergeant. 

Don’t doodle, twist a rubber band or glance repeatedly at your computer screen while someone is talking to you.

Maintain a neutral facial expression, especially if you disagree. Beware of letting your negative emotions (such as anger, dismay or fear) dictate your nonverbal conduct. You may alienate people just by glaring at them or with a dismissive wave of your hand.

The proper nonverbal response to a speaker can enhance your ability to build rapport. Signal your interest with friendly eye contact, nods of understanding and genuine looks of concern or surprise. Speakers confide more frequently in listeners who seem actively engaged in the conversation.  

Here's a tip. Ask a trusted friend to observe you for a week and keep a record of your body language. Then ask for a report. Having a supportive ally give you feedback on your mannerisms and expressions can increase your awareness of both appropriate and inappropriate nonverbal cues. 

So, if you’re impatient, you may keep bobbing your head up and down while someone speaks. Don’t overdo it. Research shows that most people will interpret your first two or three head nods as genuine. After that, your nodding can appear phony and make others feel patronized.  

Question? If you disagree, you should shake your head while the person talks to show that you object. Nope. Many speakers dislike addressing someone who’s shaking their head back and forth.

It’s distracting and polarizing. A better approach is to keep still while you listen. When it’s your turn to respond, you can politely raise your concern.]  can send a loud and clear message.

That’s why even if you speak respectfully, your sloppy or hostile body language can work against you. Saying, “I think you’re making a good point” while rolling your eyes and shaking your head in disapproval will 

Experience this 35 Minute Respect in the Workplace Training Program. You may want it for your workplace.

Need a Respect Video? Respect Videos for Workplace Training Using PowerPoint

Many human resource managers and employee assistance professionals inquiry about respect in the workplace training. Typically they are searching for a workplace respect video or videos on respect that will help elevate the workplace and address key issues. I want to explain how you can do this yourself on a limited budget. I think you will eat this up. First, do a quick survey of your workforce. What are the issues regarding respect that concern the work culture. Be aware that respect in the workplace can mean anything from restraining impulsive behavior to being mindful of other people's private space. I would suggest no more than 15 questions for a survey that targets one goal: What do people believe the "hot button" issues are. Once you know that, you are home free. Take your survey results and turn it over to a freelance writer who can compose a 1200-1400 word document that addresses "Respect in the Workplace". This will cost about $200. Elance.com is a great website to find a writer. Next, go back to Elance.com and find a PowerPoint person to put this content in a slide show with no more than 25-30 words per PowerPoint slide frame. Put one sentence in one text frame. No more than say, four sentences per slide. Next.........Have the Elance person obtain photos from clipart.com or photos.com - they're free once you pay an annual $159 subscription. Add 2-3 images per frame. Get the PowerPoint pro to animate the text BUT FIRST, send the PowerPoint program to a Voice Professional and have that Voice professional make mp3's for the 25-30 words you've placed on each frame.  So, now you have a Respect in the Workplace PowerPoint that is intense with the information you want, and its professional voice in a respect video will make a solid impact on your work organization. It's now ready to show in "slide show view". You're done. Total cost is about $450 for this project. I did everything I just discussed. You can see the respect videos results here. This program can be turned into a DVD, a Flash Movie for a Web Site, with software that costs about $199 from Wondershare.com. Also, you can create a self-playing, autorun CD that portable, even a Web Course with a software program called Articulate! Go for it!